The Patient may request cancellation of the Test within three (3) days from the date of submission of the online form, subject to the terms of this Agreement.
Where cancellation is accepted within the permitted period, the applicable refund shall be processed after deduction of 3% towards administrative, processing and other applicable charges.
The refund shall ordinarily be processed within thirty (30) days from receipt of the Patient’s written cancellation request, subject to completion of the required formalities.
Once the Test process has commenced, cancellation and refund shall be governed by the applicable cancellation, specimen and laboratory policies communicated to the Patient.
